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Coronavirus update

We wanted to provide a brief update in relation to the coronavirus pandemic.

We've made a change from allowing in person visitors but we're otherwise still currently operating as normal. 

 

Showroom & in person visits

The safety of both our customers and team will always be our biggest priority. Because of the unfolding situation with coronavirus, our showroom and premises are currently closed to members of the public. This means it won't be possible to view our products in person for the time being. This was a decision we reached before the latest government advice which now mandates the closure of most public spaces. 

 

Order processing

All orders are still being processed as normal and our online store is still running 24/7.

 

Contacting us by phone

While we're still open to receive calls, the number of staff we have onsite is reduced, which may have an impact on our availability over the phone at the moment. If you are finding that our phone lines are busy, we're very sorry. We would encourage you to contact us by email using the contact form or to leave an answer phone message and we will get back to you as soon as we can.

The hours we are available over the phone have changed slightly. From Monday to Friday our open time is 8:30am - 4:30pm (previously we were available until 5:00pm). Up to date opening time information can always be found on the contact page.

 

Deliveries

At the moment delivery services within the UK are running as normal. There has been a change at the point of delivery because of the new safe distance requirements. Postal workers and couriers no longer require a signature and instead a note of recipient name is taken.

We are experiencing high demand at the moment so our normal delivery times are extended at the moment. We would like to apologise for any inconvenience caused.

 

We continue to monitor the situation and will keep this page updated if and when things change.

Please stay safe.

01/04/20


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