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Coronavirus update

We wanted to provide a brief update in relation to the coronavirus pandemic.

We've made a change with allowing in-person visitors but we're otherwise still operating as normal.

 

Order processing

All orders are still being processed as normal and our online store is still running 24/7.

 

Showroom & in person visits

The safety of both our customers and team will always be our biggest priority.

Government restrictions now prohibit the opening of non-essential shops such as ours.

Our showroom is temporarily to customer in-person visits.

This change also enables us to manage the number of people we have on site at any one time. The enclosed nature of our showroom makes social distancing very difficult, so we feel this is the best way to protect both our visitors and colleagues while also adhering to the latest government guidelines.

We've always prided ourselves on being much more than just a mail order company, and part of that includes the Warco showroom we've encouraged our customers to visit. This closure is a temporary measure and we will re-open as soon we're able to.

We will continue to assess the situation and will update this page when things change. 

 

Contacting us by phone

While we're still open to receive calls, the number of staff we have onsite is reduced, which may have an impact on our availability over the phone at the moment. If you are finding that our phone lines are busy, we're very sorry. We would encourage you to contact us by email using the contact form or to leave an answer phone message and we will get back to you as soon as we can.

 

Deliveries

We continue to despatch as normal, rest assured that any order placed with us is unaffected.

Delivery services within the UK are generally running as normal. There has been a change at the point of delivery because of the new safe distance requirements. Postal workers and couriers no longer require a signature and instead a note of recipient name is taken. 

We are currently experiencing high demand so our delivery times for a limited number of orders may be extended at the moment, we would like to apologise for any inconvenience caused.

 

Warco team

We haven't furloughed any of our brilliant staff.

We haven't taken any government loan.

We haven't taken any business rates relief.

We haven't taken any government subsidy related to Covid-19 such as the Jobs Retention Scheme.

We have retained all our team - with everyone on full salaries - without any cost to the tax payer.

 

We continue to monitor the situation and will keep this page updated if and when things change.

Please stay safe.

November 2020


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