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Coronavirus update

We wanted to provide a brief update in relation to the coronavirus pandemic.

In response to latest government guidelines, we've made a change from allowing in person visitors but we're otherwise still operating as normal.

 

Order processing

All orders are still being processed as normal and our online store is still running 24/7.

 

Showroom & in person visits

The safety of both our customers and team will always be our biggest priority. Our showroom and premises are temporarily closed to members of the public, so it won't be possible to view our products in person for the time being.

We have reluctantly made this decision because the enclosed nature of our showroom makes social distancing very difficult, so we feel this is the best way to protect both our visitors and colleagues. Additionally, with government guidelines shifting regularly, this failsafe option enables us to stay ahead of government restrictions.

We will continue to assess the situation and will update this page when things change.

 

Contacting us by phone

While we're still open to receive calls, the number of staff we have onsite is reduced, which may have an impact on our availability over the phone at the moment. If you are finding that our phone lines are busy, we're very sorry. We would encourage you to contact us by email using the contact form or to leave an answer phone message and we will get back to you as soon as we can.

 

Deliveries

Delivery services within the UK are generally running as normal. There has been a change at the point of delivery because of the new safe distance requirements. Postal workers and couriers no longer require a signature and instead a note of recipient name is taken. 

We are currently experiencing high demand so our delivery times for a limited number of orders may be extended at the moment, we would like to apologise for any inconvenience caused.

 

Warco team

We haven't furloughed any of our brilliant staff.

We haven't taken any government loans.

We haven't taken any business rates relief.

We haven't taken any government subsidy related to Coronavirus such as the Jobs Retention Scheme.

We have retained all our team without any cost to the tax payer.

 

We continue to monitor the situation and will keep this page updated if and when things change.

Please stay safe.

September 2020


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